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Safety Policy

Community Guidelines & Safety Procedures

Emergency? Need Immediate Help?

If you're in immediate danger, contact local authorities first.

Community Guidelines

Pinnaya is a community built on respect, authenticity, and serious intent. All members must adhere to these guidelines.

Be Respectful

  • Treat all members with dignity and respect
  • No harassment, hate speech, or discrimination
  • Respect boundaries and consent
  • Use appropriate language

Be Authentic

  • Use real, recent photos
  • Provide accurate information
  • Don't impersonate others
  • Be honest about your intentions

Be Safe

  • Don't share financial information
  • Meet in public places initially
  • Tell someone where you're going
  • Trust your instincts
  • Report suspicious behavior immediately

Prohibited Conduct

The following will result in immediate account termination:

  • Creating fake profiles or impersonation
  • Harassment, threats, or abusive behavior
  • Soliciting money or running scams
  • Sharing explicit content without consent
  • Stalking or doxxing other members
  • Using the platform for commercial purposes
  • Multiple accounts or ban evasion

Reporting Procedures

How to Report:

  1. Use the in-app "Report" button on any profile or message
  2. Email care@pinnaya.com with details
  3. Include screenshots if available (don't edit them)
  4. Provide as much context as possible

What Happens Next:

  • Safety team reviews within 2 hours
  • Reported user may be frozen pending investigation
  • You'll receive updates on the investigation
  • Action taken (warning, suspension, permanent ban)
  • Your identity kept confidential

Consequences for Violations

  • Minor violations: Warning + education
  • Moderate violations: Temporary suspension (7-30 days)
  • Serious violations: Permanent ban + report to authorities if criminal

First Date Safety Tips

  • Meet in a public place
  • Tell a friend where you're going
  • Arrange your own transportation
  • Don't share your home address initially
  • Stay sober enough to make good decisions
  • Trust your instincts - leave if uncomfortable

Support Resources

  • National Women's Helpline: 1091
  • Police: 100
  • Pinnaya Safety Team: care@pinnaya.com
  • General Support: care@pinnaya.com

- End of Policy -